Terms of service

1. Agreement and service provider

DAWN is a conversational workforce platform operated by Stockholm IT Academi AB, organisation number 559337-9141, Sweden. In these terms, "DAWN", "we", "us" and "our" refer to Stockholm IT Academi AB.

By creating an account, accepting an invitation or using DAWN, you agree to these terms. If you use DAWN for an employer or another entity, you confirm that you are authorised to accept these terms for that organisation or that an authorised person has provided your access.

An order, enterprise agreement, data processing agreement or other written agreement signed by us may contain additional terms for an organisation. If an express term in that agreement conflicts with these terms, the signed agreement prevails for that organisation to the extent of the conflict. The Privacy notice, AI use notice and Security at DAWN provide further information.

2. Accounts, eligibility and authority

You must provide accurate information, keep it current, use your own account and protect your credentials and verification codes. You must notify us promptly if an account, device or credential may have been compromised.

You may create or administer an organisation workspace, invite team members, assign roles or instruct DAWN on behalf of an organisation only within your actual authority. You must not impersonate another person or create an account using an email address, telephone number or identity that you are not entitled to use.

You must have the legal capacity required to use DAWN. Where a minor may lawfully use a recruitment service, the responsible organisation must apply the notices, permissions and safeguards required by applicable law.

3. The DAWN service

DAWN allows authorised users to interact with recruitment and workforce functions through conversation, voice and structured interfaces. Depending on configuration and role, features may include profiles, jobs, applications, interviews, documents, team access, workforce records, AI-assisted analysis, speech and telephone calls.

Features, data availability and provider routes can differ by organisation, role, plan, region and environment. A feature shown in documentation or a test environment is not a commitment that it is enabled for every account.

4. Organisation responsibilities

An organisation using DAWN must:

• ensure it has a lawful basis and required employment-law authority for each processing purpose;
• provide clear notices to candidates, workers and other affected people, and obtain consent where consent is legally required;
• configure access, providers, integrations, retention and review controls in proportion to the risk;
• maintain accurate records, respond to data-subject requests and correct material errors;
• ensure staff are trained to use AI and workforce data lawfully and competently;
• assess whether a use of AI is prohibited, high-risk or otherwise regulated before deployment;
• conduct impact assessments, consult workers or representatives and maintain records where required; and
• make every recruitment and employment decision through a suitably authorised person with meaningful oversight.

DAWN's permissions, notices and review states support these duties but do not transfer the organisation's legal responsibilities to us.

5. Candidate, employee and individual responsibilities

You must provide information that is accurate to the best of your knowledge and have the right to upload any document or information about another person. You must not submit confidential employer information, health information, identification documents or other sensitive data unless it is necessary for the task and the requested processing is lawful.

Review information before it is submitted as an application, approval, acceptance, instruction or change to a workforce record. Tell the responsible organisation if information about you is inaccurate or if you require an accessible alternative or reasonable accommodation.

6. Acceptable use

You must not use DAWN to:

• discriminate unlawfully, harass, threaten, exploit or deceive a person;
• make a prohibited AI inference or a solely automated significant employment decision without a lawful exception and safeguards;
• collect, upload, infer or disclose data without a valid right and purpose;
• bypass permissions, approval, rate limits, safety controls or provider restrictions;
• probe, scan or test security without prior authorisation, except for good-faith limited research consistent with our security reporting guidance;
• introduce malware, interfere with service, scrape at scale, overload infrastructure or automate abusive requests;
• copy, reverse engineer or extract non-public DAWN software, models or data except where a mandatory law expressly permits it;
• use DAWN to create unlawful surveillance, deceptive impersonation, social scoring or harmful manipulation; or
• use production credentials or personal data in an unapproved test or development environment.

We may refuse an instruction, require confirmation, restrict a capability or suspend access where reasonably necessary to enforce these rules or protect people, data or service integrity.

7. AI output and human decisions

DAWN can generate, classify, summarise, transcribe, match and prepare actions. AI output is probabilistic and can be inaccurate, incomplete, biased, outdated or unsuitable for the context. Output must not be represented as verified fact or professional advice without appropriate review.

A suitably authorised person must independently review material output before it affects hiring, rejection, promotion, dismissal, discipline, pay, performance, leave, scheduling, access or another person's legal or similarly significant interests. The reviewer must be able to correct, override or disregard the output and consider the affected person's view.

The organisation is responsible for the lawfulness, fairness and outcome of decisions it makes using DAWN. Read the AI use notice for mandatory safeguards and prohibited uses.

8. Your content and instructions

As between you and us, you or the relevant organisation retain ownership of content submitted to DAWN. You grant us a limited, non-exclusive right to host, copy, process, transmit and display that content only as needed to provide, secure, support and comply with law in relation to DAWN.

You confirm that the content and instructions you provide are lawful, accurate where material, and do not infringe privacy, confidentiality, intellectual property or other rights. We may remove, isolate or restrict content where reasonably necessary to comply with law, enforce these terms or protect service integrity.

An organisation remains responsible for deciding which content forms part of an employment record, how long it must be retained and who may receive it.

9. Data protection and confidentiality

Each party must comply with the data protection law that applies to its role. Where we process personal data for an organisation, the applicable data processing agreement governs that processing. An organisation must not instruct us to process personal data unlawfully.

Each party must protect non-public business, workforce and technical information received from the other, use it only for the authorised purpose and disclose it only to people who need it and are bound by appropriate confidentiality. This duty does not cover information that is lawfully public, independently developed without the confidential information, already lawfully known without restriction, or lawfully received from another source.

A legally required disclosure may be made to the extent required. The receiving party should give prior notice where the law permits and take reasonable steps to limit unnecessary disclosure.

10. Third-party services and integrations

DAWN may rely on approved providers for hosting, storage, identity, email, AI reasoning, speech, telephony, monitoring and support. Their availability can affect the relevant feature. We are responsible for providers we appoint as subprocessors to the extent required by our agreement and applicable law.

An integration selected, connected or independently contracted by an organisation may be governed by that provider's terms. The organisation is responsible for assessing that service, configuring it lawfully and authorising the data sent to it. We are not responsible for an independent service outside our control, except where mandatory law provides otherwise.

11. Intellectual property and feedback

DAWN, its software, design, documentation, trademarks and non-public technology are owned by us or our licensors. While your account is authorised, we grant you a limited, non-exclusive, non-transferable and revocable right to use the service for its intended purpose under these terms.

Subject to rights in your input, third-party material and applicable law, you may use output generated for you for your lawful internal or personal purpose. AI output may not be unique, may resemble output generated for others and may not qualify for intellectual-property protection. You must review output before publication or commercial use.

If you provide feedback, you allow us to use it to improve DAWN without payment or attribution. This does not permit us to disclose your confidential information or personal data contrary to our legal obligations.

12. Availability, support and service changes

We take reasonable care to operate DAWN reliably and securely, but do not promise uninterrupted or error-free availability. Maintenance, security events, internet services, user devices and external providers may affect operation.

We may change a feature where reasonably required for security, law, compatibility, provider availability or product improvement. We will give reasonable advance notice of a material reduction to a contracted production service where practicable and where a signed agreement does not specify another process.

Support is available through DAWN Support. The public support page describes safe reporting routes but does not create a service-level commitment. Any agreed service level must be stated in a signed agreement.

13. Suspension, account closure and termination

We may restrict or suspend access to the extent reasonably necessary to prevent misuse, protect people or data, contain a security risk, comply with law or address a material breach. Where the risk permits, we will give notice and a reasonable opportunity to correct the issue.

You may stop using DAWN and request account closure. An authorised organisation administrator may remove a managed account from its workspace. Termination does not remove records that the responsible controller must lawfully retain, or prevent limited preservation for security, legal claims and mandatory records.

On termination, rights to use DAWN end. Provisions concerning confidentiality, ownership, liability, disputes and any matter that by its nature should continue remain effective.

14. Warranties, remedies and liability

We will provide DAWN with reasonable skill and care. Except for this commitment and any express warranty in a signed agreement, DAWN is provided on an as-available basis to the fullest extent permitted by law. We do not warrant that AI output is accurate, complete, unique or suitable for a particular employment decision.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory data protection duties, or any liability or remedy that applicable law does not permit a party to exclude or limit.

Subject to the previous paragraph and to the extent permitted by law, neither party is liable under these terms for indirect or consequential loss, loss of expected profit, loss of opportunity or loss caused by an employment decision made without the human review required by these terms. Any liability cap agreed with an organisation is stated in its signed agreement.

Individual users retain all mandatory consumer and digital-service rights. Nothing in these terms removes a statutory right to repair, repeat performance, price reduction, termination, refund, damages or another remedy where that right applies.

15. Governing law and disputes

Swedish law governs these terms, excluding its choice-of-law rules. This does not deprive a consumer of mandatory protection under the law of the country where the consumer habitually resides.

Contact support@dawnhcm.com first so the issue can be investigated. If a dispute cannot be resolved, Swedish courts have jurisdiction for business disputes unless a signed agreement specifies another lawful forum. A consumer may bring proceedings in any court made available by mandatory consumer law.

16. Changes, notices and contact

We will publish an updated version and effective date when these terms change. We will provide additional notice and request renewed acceptance before a material change takes effect where required by law. A change does not apply retroactively unless the law requires it or the parties expressly agree.

If one provision is unenforceable, it will be applied to the maximum extent permitted and the remaining provisions continue. A failure to enforce a provision is not a waiver. You may not transfer your account or these terms without our written consent, except where mandatory law permits it. We may transfer these terms as part of a reorganisation or transfer of the DAWN business, subject to applicable notice and data protection duties.